Mediating Role of Attitude and Impact of Social Support, Technical Support, And Perceived Ease of Use in Adoption of Technology During COVID-19

Abstract

Purpose: The main aim of this paper was to investigate the effect of social support, technical support, perceived ease of use and attitude to adopt technology by teachers in Indonesia. This study also aimed to examine the mediating role of attitude. Design/ Methodology/ Approach: This framework used technology acceptance model as the underpinning theory. This study was quantitative and cross sectional. The questionnaire of the study was distributed among 384 teachers of Indonesia. The usable response rate was 69.23%. The received questionnaire was assessed through smart PLS 3.3.9 for the validation of proposed model.

Findings: The findings of the study showed that there is a direct effect of perceived ease of use, social influence and technical support on attitude to use technology. The attitude of teachers also showed a direct influence on technology adoption. In the end, results also confirm the mediating role of attitude between social influence, technical support, perceived ease of use and technological adoption. Implications for Research and Practice: This research provides insight to the policy makers of the education sector of Indonesia and of global level to use technology more often so the user can get familiar to the technology and this technology can be used in difficult times like in Pandemic. Moreover, this research is among very few studies that have attempted to examine the attitude of teachers to adopt technology. Moreover, this is study also bridges the gap of using attitude as mediator in education context of Indonesia.