The Impact of Education Quality, Faculty Competence and Learning Environment on the Community Satisfaction in Terms of Student Performance: Moderating Role of Higher Education System

Abstract

Purpose: The present study examines the impact of quality education, competent faculty and effective learning environment on the community satisfaction in term of student performance in UAE. The research also investigates the moderating role of higher education system among quality education, competent faculty, effective learning environment and community satisfaction in term of student performance in UAE. Design / methodology / approach: The researchers used survey questionnaire’s to get the primary data from the selected students of higher educational institutions. The researchers also used the smart-PLS to check the association among the constructs. Findings: The outcomes exposed that the quality education, competent faculty and learning environment have a positive association with community satisfaction in term of student performance in UAE. The results also expose that the higher education system significantly moderates among quality education, learning environment and community satisfaction in term of student performance in UAE. Practical implications: The study guides the policymakers in making policies related to achieve the community satisfaction by providing quality education, competent faculty and effective learning environment. The article has guidelines for the education ministry and institutional management on how to improve student performance. The study has a guideline that with effective education strategies education quality should be improved so that higher student performance is possible. Originality/value: Student performance has become the foremost element for the community satisfaction regarding education system and could be achieve by providing quality education, competent faculty and effective learning environment. This aspect requires the focus of new researchers and regulators and the current research examines the impact of quality education, competent faculty and effective learning environment on the community satisfaction in term of student performance.