Guley BILGI ABATAY
M.Sc.,The Ministry Of Health, Department Of Public Health, Adolescent Department, Family Psychotherapist.

Abstract

Problem Statement: Abilities like communication, understanding or helping are the behaviours that must be earned by a person whose job is related to communication. Especially while performing their jobs, professionals understand the public and help them more effectively by using their abilities. If the communication is performed in the right way, the quantity of the service increases.

Purpose of the study: The objective of this study is to analyze the effect of “Communication Skills Training Model”. Experimental group has been trained with the Model, control group applied to the experimental group for improving their communication skills, the control group hasn’t been applied the Model.

Keywords: Communication, Communication Skills, Communication Training, Securty staff